Results of the 2025 麻豆原创 membership survey听听

Our annual membership survey gives you the chance to tell us what we鈥檙e doing well, where we can improve, and share your experiences with us.听

This year, 5.3% of our members took part in the survey, and we鈥檇 like to thank everyone who did. We really do appreciate your feedback.听听

We鈥檒l use the results to continue improving the support, guidance and resources we offer, so that everyone can enjoy the best possible membership experience.听

Survey key findings

What matters to you

The survey revealed the top three biggest challenges you face in your profession are:听

  • Finding clients or growing a private practice
  • Work-life balance and preventing burnout听
  • Continuing education and staying updated on therapy practices听

To support you in your profession you said it鈥檚 still important we:听

  • Uphold strong ethical code and conduct听听
  • Lobby for greater recognition and regulation听听
  • Provide access to journals, directories and job boards听听
  • Focus on marginalised and underrepresented groups听听
  • Offer a variety of CPD formats听

What we鈥檙e doing well听

  • 55% feel that 麻豆原创 informs the public about the value of counselling听
  • 57% say that 麻豆原创 is the professional body you identify with the most
  • 58% feel you have opportunities to be involved with 麻豆原创听
  • 56% trust 麻豆原创 to represent the best interests of its membership and the profession

The top three sources you use to stay up to date with developments in the field are:听

  • Books, online courses, and other educational materials听
  • Professional Journals听
  • Podcasts and webinars听

We鈥檙e encouraged by the feedback in each of these areas. Other responses also showed that members value 麻豆原创鈥檚 ethical leadership, professional standards, and CPD offerings. We will continue working hard to best represent our members in these areas to provide resources that most support you in your profession.听

听Your membership听

  • 67% say that your membership is important to you
  • 61% say that 麻豆原创 membership is relevant to everyday practice
  • 80% voted 鈥�to enhance professional credibility and status鈥� as the top reason to be a member听

We鈥檙e pleased to see that your membership remains important to you and continues to enhance professional status, although we recognise that there is always more we can do to ensure that our work continues to add value in every aspect of your career.听听

What we could do better听

  • 听37% feel we listen to members听听

This figure has improved since last year, where only 24% of you felt heard. We鈥檙e moving in the right direction but understand this is still an area to work on. We鈥檇 like to reassure you that we鈥檙e dedicated to listening and appreciate all the feedback we receive. Members can provide feedback, comments and suggestions by emailing or calling our customer service team, taking part in regular surveys, attending our events, and taking part in our formal AGM processes.鈥��听

  • 26% feel part of a community of members听

We want all members to feel as though they belong to a community and encourage you to use some of the many networking opportunities we鈥檝e put in place. All members have access to our Communities of Practice, a member-only platform where you can connect, collaborate and network with your peers.听听

We also host regular events such as Making Connections and our local network meetings, which take place online and in-person at locations throughout the four nations of the UK. These events provide members with the opportunity to learn, share best practice and engage with likeminded individuals and 麻豆原创 staff.听听听

Engagement with members听

A recurring theme we saw throughout the survey is that you鈥檇 like to hear from us in a clearer, more transparent way and that there are several areas where we could improve our responsiveness to your concerns.听听

We recognise that 2025 has been a challenging year, and that we haven鈥檛 always got everything right. But we鈥檙e committed to moving forward in an open and honest way by striving to be consistent in everything we do. 听

We鈥檙e committed to building stronger, more meaningful connections with you. We want every member to feel that their voice matters and that their views help shape what we do. As we move forward into 2026 and beyond, we鈥檒l be creating more opportunities for genuine conversation and two-way dialogue. We鈥檙e committed to creating a culture where you feel valued, listened to and a part of our journey. We鈥檙e excited to share more about this with you in the next few weeks, so please watch this space.听

We value the voices of our members and believe your views should help shape our direction. We鈥檇 really like to hear from you, so please keep sharing your thoughts - whether it鈥檚 feedback, questions, or ideas about how we can improve.听听

Download the Member survey results 2025 infographic accessible Word document 43KB)